Tell Us Your Needs
Message us on WhatsApp or submit our contact form with details about the role, required hours and your household’s routine.
How the placement process works
A clear process for finding the right household helper
From understanding your family’s needs to shortlisting suitable candidates, Polished Helpers follows a structured placement process designed to help you find trained household support suited to your home, routine and expectations.
Tell us about your household, schedule and required duties.
Suitable trained candidates are identified for the role.
Interview candidates and select the right fit for your home.
The placement process
A traditional process, done properly
We train, vet and match every candidate ourselves, so you are never taking a chance on who joins your household. The process remains clear and personal from your first enquiry through to the seven-day trial placement.
We Shortlist Candidates
Our team searches its network of trained South African candidates and sends you two to three profiles matched to your requirements, usually within 48 hours.
Meet & Interview
Interview the shortlisted candidates directly, either in person or by video call. A suggested interview question guide is available from our team when required.
Trial Placement
Begin with a seven-day trial period so that both your family and the selected helper can confirm that the placement is a suitable fit before committing.
Start by telling us what your household needs
Share the role, working hours, household routine and required duties so our team can begin identifying suitable trained candidates.
Our placement standard
Every candidate is trained, checked and personally assessed
Polished Helpers does more than pass candidate details between families and job seekers. Every placement is supported by practical training, documentation checks, personal interviews and ongoing human support.
South African Only
We place South African candidates exclusively, with verified identification and right-to-work documentation for every placement.
In-House Training
Nannies complete our two-day training programme and housekeepers complete our three-day programme before any placement is made.
Police Clearance
Criminal background checks are required for every placement and are refreshed periodically for ongoing household roles.
Reference Checks
Where previous employers are available, we personally contact them to verify the candidate’s experience, reliability and conduct.
In-Person Interview
Every candidate is interviewed by our own team before being added to the shortlist pool. Candidates are not assessed only on paper.
Ongoing Support
After placement, we check in during the trial period and remain available to assist with contracts, questions or replacement arrangements.
A proper placement starts before a candidate enters your home
Tell us about the role you need filled and our team will begin matching your household with trained, checked and personally interviewed candidates.
Frequently asked questions
Common questions about training, matching and placement
Review the answers below for more information about candidate matching, training standards, combined roles, trial placements and household employment contracts.
How long does matching usually take?
Most families receive their first shortlist within 72 hours of getting in touch.
Are all candidates South African?
Yes. Polished Helpers places South African candidates exclusively, with verified identification and documentation for every role.
What does the in-house training cover?
Nannies complete a two-day programme covering newborn and toddler care up to age three. Housekeepers complete a three-day programme covering cooking, baking and hospitality-level housekeeping.
Can one candidate handle nanny and housekeeping duties?
Yes. Many candidates are trained in both roles, allowing one trusted helper to manage childcare and housekeeping together. Let us know that you require a combined role when submitting your enquiry.
What happens if the trial does not work out?
Polished Helpers will arrange a replacement candidate at no additional placement fee within the trial period.
Do you provide guidance on employment contracts?
Polished Helpers can guide families on standard employment contracts and statutory requirements for domestic staff in South Africa.
Ready to begin the placement process?
Share your household routine, required duties and preferred working arrangement so our team can begin preparing a suitable candidate shortlist.
Begin your placement
Ready to find the right helper for your household?
Tell Polished Helpers about the role, working hours, household routine and responsibilities you need covered. Our team will use those requirements to shortlist trained South African candidates suited to your family.
- South African candidates
- In-house training before placement
- Background and reference checks
- Seven-day trial placement